CSU’s Global Protect VPN is administered and supported by ACNS, not SNA.
The documentation provided here is for courtesy.
If you have a problem with the VPN, please email help@colostate.edu
Follow the guide on the CSU’s Division of IT webpage which has instructions for downloading, installing and using CSU’s VPN service: https://csusystem.freshservice.com/support/solutions/folders/23000047201
Follow the guides on the ACNS’s webpage which have instructions for downloading, installing and using CSU’s VPN service: https://it.colostate.edu/cybersecurity/globalprotect-vpn/#use-desktop-pc-mac